Dental Insurance Claims
Applying design thinking to identify pain points in claim processing lifecycle
Overview
Our approach for this project was centered on a thorough understanding of the challenges within an insurance company's claim processing system.
Approach
By conducting user research and data review we then created detailed user personas and mapped out their journeys through the claim processing system, in order to identify the root cause of pain points.
Process
We initiated the project by conducting a comprehensive user research and data review process. This involved gathering data and insights from various sources, including user interviews, analytics, and existing documentation.
Outcome
By delving deep into these user experiences, we were able to identify the root causes of pain points and inefficiencies. This data-driven approach formed the foundation for our subsequent design and improvement strategies, ensuring that our solutions directly addressed the core issues to enhance the overall claim processing experience.